Privacy Policy

1. Introduction

At Oira ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and websites (collectively, "Services"). By using our Services, you ("you" or "your") consent to the practices described in this Privacy Policy.

2. Information we Collect

2.1 Information you Provide to us

we collect information that you voluntarily provide when you:

Create an account or register for our Services
Make a purchase or transaction
Contact us through email, forms, or support channels
Subscribe to newsletters or marketing communications
Participate in surveys, contests, or promotions
Post content or interact with our Services

This information may include:

Name and contact information (email address, phone number)
Account credentials (username, password)
Payment information (billing address; full credit card details are not stored by us and are processed securely by third-party processors like Stripe and PayPal)
Company or business information
Communications and correspondence with us
Any other information you choose to provide

2.2 Information Collected Automatically

When you access our Services, we may automatically collect:

Device information (IP address, browser type, operating system)
usage data (pages visited, time spent, features used)
Log data (access times, error logs, referring URLs)
Cookies and similar tracking technologies
Location information (if permitted)

2.3 Information from Third Parties

we may receive information about you from third-party services, such as payment processors, analytics providers, or social media platforms if you connect your account with such services.

3. How we use your Information

we use the information we collect for the following purposes:

To Provide our Services: Process transactions, deliver products, and provide customer support
To Improve our Services: Analyze usage patterns, fix bugs, and develop new features
To Communicate With you: Send updates, newsletters, marketing materials, and respond to inquiries
To Ensure Security: Detect and prevent fraud, unauthorized access, and other malicious activities
To Comply With Legal Obligations: Respond to legal requests and enforce our Terms of Service
To Personalize your Experience: Customize content and recommendations based on your preferences
To Process Payments: Handle billing and payment processing through secure third-party processors. we do not store full credit card information.

4. Data Security

we take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Security Measures

our security measures include:

Encryption of data in transit and at rest using SSL/TLS protocols
Secure servers and firewalls to prevent unauthorized access
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Employee training on data protection and privacy practices
Secure authentication and password protection mechanisms

4.2 Data Retention

we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

While we implement reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Information Sharing

we do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

we may share your information only in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., payment processors, hosting providers, email services) under strict confidentiality agreements
Legal Requirements: When required by law, court order, or legal process, or to protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
With your Consent: When you explicitly authorize us to share your information with specific third parties
Aggregated Data: we may share anonymized, aggregated data that does not identify you personally

6. your Rights and Choices

you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal obligations
Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails
Data Portability: Request your data in a structured, machine-readable format
Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us at hello@oira.io. we will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

we use cookies and similar tracking technologies to collect information about your browsing activities and improve your experience on our Services.

7.1 Types of Cookies we use

Essential Cookies: Required for the operation of our Services
Performance Cookies: Help us understand how visitors use our Services
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Collect data about site usage and performance

Where required by law, we will ask for your consent before using non-essential cookies.

you can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

8. Third-Party Links and Services

our Services may contain links to third-party websites or services. we are not responsible for the privacy practices of these third parties. we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

our Services are not intended for children under the age of 13. we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to such countries. we take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will promptly investigate and notify you of any breach likely to result in a risk to your rights or freedoms, as required by applicable law. we will take immediate steps to mitigate the breach and prevent future occurrences.

12. Changes to This Privacy Policy

we may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. we will notify you of any material changes by updating the "Last Updated" date at the top of this page. your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@oira.io
Discord: discord.gg/oira

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR. we process your data only when we have a lawful basis, such as your consent, contractual necessity, or legal obligation.

15. CCPA Notice

California residents may have additional rights under the California Consumer Privacy Act (CCPA).